Xfinity modem red light

It's not. We factory reset the modem. Tech support did everything they could and still hadn't heard about the red light, she had to look online. Finally traded out the modem in XB8 and have SAME problem with the second one. I see some comments on here with people having the same problem. Hit the button, flashes red twice and that's it.

I've also tried using the DMZ to allow the Arlo 3010 base station. It showed on the xfinity app that gateway and base station were now connected, but I still couldn't connect to Arlo. I also tried adding port forwarding for 80, 123, and 443 in both TCP & UDP. It didn't seem to make any difference…still unable to connect with the Arlo ...With Xfinity Internet, you can currently control only LIFX, Lutron Caseta and Philips Hue lights. Sign in to the Xfinity Home app. On the Overview screen, scroll down to the Lights section. If you have up to three lights, they will be listed individually. If you have four or more lights, tap the Lights tile to see a list of all of your Lights.8 months ago. @user_c7ea40. For the Halibut. You may want to try hard resetting the gateway device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset button hole) for 30 seconds. This can sometimes clear up some weird behavior issues.Due to security requirements, the DOCSIS certificates on internet devices have limited lifespans. When the DOCSIS certificates within a device expire, the device may or may not work on our network, resulting in loss of internet and/or voice service. We've identified a number of cable modems and gateways used for Xfinity Internet, both Comcast ...Most of the times, a LED light on a WiFi router or modem/router means that there is an activity in the network. Furthermore, it means that data has been passed from one device to another. Except of course if the power light is the one blinking which would be an indication of a firmware/software failure. In your case, since the WiFi light is the one blinking,it means that the network is busy or ...We explain what each of these statuses means below: 1. Solid Light. Xfinity modems will either display solid white, green, or red lights. A solid white light indicates the modem is activated, a solid green light indicates a stable internet connection, and a solid red light indicates connection issues.Xfinity Modem Red Light: How To Troubleshoot. By Keshav Krishnan March 23, 2022 February 6, 2023. LED lights on a router, cable box, modem, or gateway (combination of a router and a modem) are designed to feed you information based on what color they are. However, when you see a red light on any device, it's almost universally a bad sign.

WiFi will appear on a phone, computer, etc. regardless of whether you have an internet connection. That just means the phone, computer, etc. can talk to the modem. The blinking yellow and red lights sound like the modem isn't connecting to Comcast's system. It's probably either a Comcast problem or a building problem.Solid green or white. The cable modem is online. Blinking green or white. The cable modem is synchronizing with the cable provider's cable modem termination system (CMTS). Off. The cable modem is offline. LAN 1, 2, 3, and 4 (some models) Green. A powered-on device is connected to the LAN port at 1000 Mbps.Download Article. An orange blinking light on your Xfinity router usually indicates an internet issue. Restarting the router can help. To restart your router, modem, or wireless Gateway, unplug it from the power source for about 1 minute; after 60 seconds have passed, plug it back in. [1] If you rent an xFi Gateway, you can use the Xfinity app ...Steady White Light: This means that your router is on and working correctly. Steady Red Light: This means there is no internet connection. You will need to contact Xfinity customer service to figure out what is going on. Blinking Blue Light: This light means that your device is trying to make a connection. It should turn off when the device is ...Comcast modem no light on telephone 1 what is the problem. I have a comcast modem (ubee d3.0) and the ds light is solid blue, how do i fix this? Dell pc. new comcast wireless modem. can`t connect using wireless. new modem won`t even allow internet connection with ethernet connection. problem? Comcast modem tel 1 no lightRemember that the modem is your network's translator, while the router is more like an air-traffic controller, communicating with the "planes," keeping order, and making sure everyone is safe. Routers and modems have traditionally been two separate devices that worked together to form your home network. However, with today's technology ...Aug 11, 2017 · Plug the modem/gateway back in and wait for the status light to indicate it is online. If you have a stand-alone router, plug it back in and wait for the lights to indicate ready status. Power on your computer. If you have a telephony modem or gateway device you can use the reset button if available. Enable 2.4 Ghz Wifi. In my case XFINITY also turned off the broadcasting of WIFI name for 2.4 GHZ signals. To turn that on we need to struggle with Xfinity APP. After enabling 2.4 ghz wifi, all lights start working. For RIng doorbell I used the hidden network in setup and also added mac address in Admin login.

A few weeks ago I got a new X1 box installed, lately I've noticed that sometimes when displaying solid colors they flicker. The problem is intermittent and there seems to be no pattern. I have tried switching to a new HDMI cable and a different HDMI input. The problem doesn't occur on my Apple TV, only on Comcast input so i assume it is an ...The US/DS light on your Xfinity modem indicates whether or not it’s sending and/or receiving upstream/downstream data (known as Internet connection in layman’s …Looks like a rectangular trash can. A solid blue light means that the router is looking to establish a secure connection with a wireless device. Then, it automatically changes to steady white light, indicating a protected link between the gateway and another device. The device is certainly defective now and needs to be replaced. 1. CCTyrongelaR.I've been going in circles with Motorola's support regarding the MM1000 MoCA Adapter I ordered. It's unclear whether it's going to work with my house's configuration, and so I'm unsure if it's worth the risk of ordering a second one. 1) Point of entry of Comcast cable into house is unclear. Numerous Comcast techs over the years have been ...Three days ago the internet stopped working completely and when I checked my modem it has a blinking green light. Monday I went to the xfinity store and they swapped me for a new modem and stated it would fix the issue. When I got home I installed the new modem, but still getting the same blinking green light with no internet connection whatsoever.

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Solution: Clean the Remote Buttons. Remote buttons can become clogged with dust, grime, spills (or) other materials. Remove the batteries from your Xfinity remote and press all the buttons. Shaking (or) tapping the remote against your hand can help in releasing any stuck buttons. Problem- 6: Remote's IR Sensor Issue.Unfortunately soon as I did had the same issue. The Eero boxes all had the solid red lights and I had no internet. Solid white light on Xfinithy modem. This time I used a paper clip to press the button on the back of the Xfinity modem for a few seconds to reset it. When it logged back in there was a flashing white light on the modem.Make sure the camera has been powered on for at least three minutes and the light on the front of the camera is on and blinking white or blue. Make sure that the camera is plugged into the power adapter. Reboot the camera by unplugging the camera's power adapter from the wall outlet and plugging it back in.Do you just want to power cycle / reboot it, or do you want to perform a full / hard reset back to factory defaults If it is the latter, locate the WPS pushbutton on the back of the device. Press and hold the button in for 30 seconds. ( edited) 0. 0.Find yourself a paper clip. Insert your paper clip into the hole labeled "reset" on the back of the router. You will feel the button depress within. Hold the button down for thirty seconds. As you are holding it, unplug your Xfinity router. Before the thirty seconds are up, plug the router back in while still holding the reset button.

Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services.As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more.. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time for issues that require ...First, remove the battery and then press and hold the power button for about 30 seconds. Now start pressing on all the buttons on the remote randomly and fast with a normal amount of force. Hit the remote with your hands a couple of times. Re-insert batteries and see if your Comcast Remote is not working.If your Xfinity modem or router's blue light is flashing, you can attempt one of many Xfinity blue light repairs. You can try resetting your Xfinity device to factory settings, resuming WPS mode, or simply power cycling it to see if it helps. If you have tried all of these solutions and they have yet to work, call Xfinity's technical assistance.Sep 12, 2021 · Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear for 30 seconds. This can sometimes clear up some weird behavior issues. You will lose any customized settings, and they will need to be re-configured from scratch if you do the latter. Good luck ! To do so, follow the steps below: Hold the power button down until it turns off, or disconnect the router from the wall to restart it. After shutting off the router, wait a minute or two before turning it back on. Check whether the router still has a flashing white light after it has been appropriately rebooted.Expert. •. 103.3K Messages. 2 years ago. "In addition to Wi-Fi 6, Comcast says the new router has four dual-band antennas that support both the 2.4GHz and 5GHz bands, one 2.5 Gbps Ethernet port, three 1 Gbps Ethernet ports (the previous version had two), and Bluetooth LE and Zigbee radios to connect to IoT devices."Drop Amplifiers. When it is necessary to increase the incoming signal strength at your home, a drop amplifier may be installed. This can also be referred to as an amp or booster. Each drop amplifier requires a power source. A standard coaxial cable is used to deliver the electrical power through the copper wire inside the cable. The drop ...The green light turning red on the Xfinity remote could mean two things- either that the set-top box paired with your Xfinity remote isn't powered on or that it is out of range. To fix this, turn on the Xfinity remote. Make sure that the remote is within 50 feet of the set-top box. Then, re-pair them. Stand closer to the set-top boxWith X1, you experience TV and internet together like never before with advanced search, personalized recommendations, apps at home and on the go, and the fastest in-home WiFi for all rooms, all devices, all the time. You can control almost all aspects of your TV with the Xfinity Voice Remote. For a quick list of phrases you can use with your ...Xfinity is one of the most popular networks or internet access choices, and many people prefer to use it. Xfinity offers a modem or router to help users have a more streamlined network, Wi-Fi, or internet connection for the same reason. On the other hand, customers are experiencing the Xfinity modem red light issue and cannot pinpoint the cause.Xfinity Home app: The Alert icon (triangle with exclamation point) appears in the upper-right corner of the Overview screen. The number in the red circle tells you how many issues are active (not snoozed). Tap the icon to open All Alerts and get more information. Subscriber Portal: The Alert icon (circle with exclamation point) appears in the ...

The following chart explains what each status light means. Power is off or modem is not getting power. Power is on. Power on/self-test in progress. Power on/self-test failed or modem has malfunctioned. No Ethernet connectivity or modem is off. A device is connected by Ethernet to the modem. Traffic between connected device and modem.

Select the Security tab. Scroll down to the desired camera or video doorbell and select the camera thumbnail. On the camera screen, select the gear icon on the upper right. Toggle the Night Vision setting to the off position. Turning off Night Vision can result in dark footage in low-light conditions.Jan 18, 2021 ... If you're just trying to reset the connection, unplug the modem for 30 seconds then plug it back in. Do not do what this guy is saying ...What does a blinking or steady red light mean on a Spectrum modem? The blinking red lights on a Spectrum modem mean you cannot connect to the Internet. To remedy this you can try solutions # 2 & 7 from the general troubleshooting steps. They are restarting or power cycling your modem and confirming that all cables are correctly connected.I just double-checked my specs for the XB7, and I'm not seeing any reference to a red light. These are the status lights listed for the XB7: Solid Amber LED - Initial power up and boot up. Blinking Amber - Establishing DOCSIS Downstream link. Blinking Green - Establishing DOCSIS upstream. Alternating Blinking Amber and Green - Firmware download ...Meaning Of Send Light Blinking Blue. Both bands are uploading data (No action is needed) Meaning of Send Light Blinking Green: Only one band is relevant for upload speeds. ISP-specific problems or interference might be the root cause. Restart the device or connect to the ISP as a solution. 5. Online Light.Volume controls not working. Hello! My Xfinity xr15 remote isn't working. When I press down on either the volume controls or mute button, the light just turns red. It is not low battery because the remote control is at 96%. I have tried resetting the tv box and re pairing the remote but it doesn't work. Everything else like channels and buttons ...The US/DS light on your Xfinity modem indicates whether or not it's sending and/or receiving upstream/downstream data (known as Internet connection in layman's terms). It can exhibit many different colors and patterns, like green, blue blinking, or red. Upstream (or upload speed) data is the information going out from the Xfinity modem to the Internet when you're browsing.After testing with speed test and xfinity's speed check, my internet connection is only running at about 700 Mbit instead what I used to get 1.2 Gbits, so I tried getting support on it from Xfinity. ... When I swapped the cable going from the CM2000 to my router and rebooted the modem, the light was blue indicating a 2.5 Gbps connection.Xfinity Modem Red Light: como solucionar problemas By Keshav Krishnan 23 de março de 2022 6 de fevereiro de 2023 As luzes de LED em um roteador, caixa de cabo, modem ou gateway (combinação de roteador e modem) são projetadas para fornecer informações com base na cor delas.Stable white light – your xFi Gateway is operational. Stable red light – no internet connection on your Gateway. Blinking blue light – your xFi Gateway is connecting to another wireless device. Blinking green light – the unstable internet connection is unstable. Also, there are chances of errors on the server-side.

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Click on "Voice". 4. Click on "Message Wait Indicator". 5. Click on "Refresh" a couple of times. Check your phone - the stutter dial tone should be gone. This is what the message waiting indicator on your phone monitors. I am an Official Xfinity Employee.A few weeks ago I got a new X1 box installed, lately I've noticed that sometimes when displaying solid colors they flicker. The problem is intermittent and there seems to be no pattern. I have tried switching to a new HDMI cable and a different HDMI input. The problem doesn't occur on my Apple TV, only on Comcast input so i assume it is an ...My router wps button is red and only device is not working, it is smartv is asking to turn on wifi on and and push on turn blinking green and then turns on red. later turn off by itself. Do you know how to fix it to make it work or need to call to replace he modem?Restart your modem. Powercycle (restart) your modem and router (if applicable) to solve most connection issues. To powercycle your modem, follow these steps: Power off and unplug your modem. (Please note that when powering off your modem, do not press the reset button.) If you have a router, power it off and unplug it from the power outlet.Press and hold the Voice (Microphone) button while speaking a command into the microphone located at the top of your Voice Remote. Be sure to speak one to eight inches away from the microphone. Release the Voice (Microphone) button when you've finished the command. If you’re using an XRA Large Button Voice Remote, you can press and …Select Storm-Ready WiFi. Scroll down, and select Device details. Scroll down, and select the Remove Storm-Ready WiFi button. When prompted, select Remove. Note: The Storm-Ready WiFi may still broadcast a signal for about 15 minutes before it completely removes itself from your network.Mar 18, 2021 ... Recently got pushed up to 1200 speed. Obtained XB7 mode, connected several 2.5 adapters to the red 2.5 port using good GAT6 cables.Turn the light switch off. Screw the Light Bulb into the light fixture. Turn the light switch on. Click each box to confirm the Light Bulb is installed and turned on, then tap Continue. When your Light Bulb starts to pulse, it's ready for pairing. Tap Continue. Wait for the system to find your Light Bulb, which can take up to three minutes.My Deco XE75 Pro has been working flawlessly for several months. Today it dropped its intenet connection and began displaying a solid red light. Troubleshooting steps taken: - Verified internet modem (Xfinity xFi modem in bridge mode) is working correctly by connecting a computer directly to it via ethernet. - Checked ethernet connectionsConnect the power adapter provided in the package to the cable modem and plug the power adapter into an electrical outlet. When the startup procedure is completed, the Power LED lights green . Wait for the cable modem to come online. It might take up to 10 minutes for the cable modem to come online on the network. ….

XB8 WPS issue. I got a new XB8 yesterday and when I try and pair my XB8 WPS it only blinks red twice and then returns to white, instead of blinking blue for two minutes to connect. I have reset the router manually and also through the Xfinity app. I got a replacement today, set everything up and it still happens, linking red twice and not …Here are the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list.1. Wait for the updates to finish. As we've explained, the flashing orange light on your Xfinity modem often means that a firmware update is being installed. It is necessary for the software to stay up-to-date, as an outdated system will not function properly.Tech Tips. Xfinity Gateway Indicator Lights and Colors Meaning [Guide] by Maeve Rodriguez. This article describes the meaning behind all the lights visible on the Xfinity …Meanings for Common Xfinity Modem Lights. Meanings for common Xfinity modem/router lights are summarized in this section. Unblinking white light or white light with a light purple hue: It indicates that you have an operational device that is working smoothly throughout. Blinking white light or a blinking white light with a purple hue: It means that your product still requires full activation.This guide will help you understand and troubleshoot common light signals on your Xfinity Gateway. Power Light. The Power light on your Xfinity Gateway comes in two colors: green and red. A steady green light indicates that the Gateway has power and is working properly. If the Power light is flashing green, it means that the Gateway is starting ...Motion: The light is located on the circuit board or near the batteries. Find your sensor below. Activate the sensor. Open the door or window. Motion sensors activate when the cover is removed. If the light blinks three times, pauses, then continues blinking in the same pattern, the sensor is not working correctly and will need to be serviced.Resident Expert. Options. 02-18-2021 11:41 PM - edited ‎02-18-2021 11:59 PM. @hashford wrote: On the Ignite Gateway Hub how does LAN port #4 (with the red line beside it) differ from the other 3. I don't have an an Ignite XB7 gateway so I can't do any testing. The port that you refer to is a 2.5 Gigabit Ethernet port. Xfinity modem red light, If your Xfinity modem has a red light, it means it is not connected to the internet. Learn the possible causes and solutions, such as soft reset, checking cables, splitters, power source, and contacting Comcast., Looks like a rectangular trash can. A solid blue light means that the router is looking to establish a secure connection with a wireless device. Then, it automatically changes to steady white light, indicating a protected link between the gateway and another device. The device is certainly defective now and needs to be replaced. 1. CCTyrongelaR., Plans and Pricing. Check out great deals on Internet bundles. VIEW ALL OFFERS, Orange/red blinking light Our modem is blinking orange, we have tried disconnecting and connecting all the cables, and there doesn’t seem to be many outages that close to our house. Im not sure what the problem is and the website does not have any direct information on this specific issue., Restart your modem. Powercycle (restart) your modem and router (if applicable) to solve most connection issues. To powercycle your modem, follow these steps: Power off and unplug your modem. (Please note that when powering off your modem, do not press the reset button.) If you have a router, power it off and unplug it from the power outlet., The LED on your Xfinity Modem glows red when your internet is down. To fix the Xfinity modem red light, inspect the cables, and restart your modem. I’ve also talked about how to check if your …, The Xfinity xFi whole-home mesh network system is a great way to ensure you have WiFi available to every device in every corner of your home. This guide will help you understand the small status light on the Pod itself. Before You Begin: You will be able to get a lot more information from the Xfinity xFi app, as it shows the full status of each ..., A month ago the modem would click loud enough for me to hear in another room. For me, it's a one time double click per reboot. The modem then resets, drops the connection and reboots. Wait about 5-10 minutes & the entire click/reboot process starts over again. I attempted a hard reboot (unplugged 30 seconds) and a reset (red button)., This guide will help you understand and troubleshoot common light signals on your Xfinity Gateway. Power Light. The Power light on your Xfinity Gateway comes in two colors: green and red. A steady green light indicates that the Gateway has power and is working properly. If the Power light is flashing green, it means that the Gateway is starting ... , The LED on your Xfinity Modem glows red when your internet is down. To fix the Xfinity modem red light, inspect the cables, and restart your modem. I’ve also talked about how to check if your Xfinity Service is down, and how to inspect your Xfinity Router., Xfinity X1 settings let you set preferences for your On-Screen Guide and for your device, set and manage Parental Controls, and access Help. Access the settings menu. Press the xfinity button on your remote. Use the right arrow or left arrow button to select the gear icon. Press OK (or center of directional pad) to go to the Settings menu., I just double-checked my specs for the XB7, and I'm not seeing any reference to a red light. These are the status lights listed for the XB7: Solid Amber LED - Initial power up and boot up. Blinking Amber - Establishing DOCSIS Downstream link. Blinking Green - Establishing DOCSIS upstream. Alternating Blinking Amber and Green - Firmware download ..., Check the Cables. The first method is to inspect all your cables closely. Take a look at every cable that is connected to or from your modem. If you find any physical damage to any of the cables, this could be a potential reason for the red light. Physical damage includes too much insulation peeling off or fraying of the wires., The red light flashing on your Xfinity modem indicates no internet connection reaching the device. You can fix this issue by following the steps given below. Restart the modem by removing the power cord and waiting for about 15 minutes. Plug the power cord back and press the Power button. Press and hold the button for about 30 …, NETGEAR Nighthawk Multi Gig speed Cable Modem for XFINITY Internet & voice delivers Gigabit speed Cable Internet and the best call clarity. This first to market DOCSIS 3.1 cable Modem with voice supports all of today's Internet service plans and is designed for high performance Internet in the future., A group of senators has raised concerns that Comcast is still charging customers for modems they don't actually have. By clicking "TRY IT", I agree to receive newsletters and promo..., A compromised Xfinity ID means there is evidence that someone other than the account owner or an unauthorized user may have accessed or learned the password of an Xfinity ID associated with your account. A compromised Xfinity ID may or may not have already been exploited, meaning someone may have used it to send spam, watch video content or ..., The XB7 router/modem that i had prior to the new XB8 worked perfectly. Ethernet worked well and wifi as well. It only started to act up once i got this new XB8 router/modem. I tried different ethernet cables as well and have restarted multiple times. I have also gone through support to ask for help everyday and have not ended up fixing it., Sign in to the Xfinity app with your Xfinity ID and password. Select WiFi from the bottom of the app. Select Run a test. On the Full Network Test tile, select Run a Test. You can also get to this section by selecting View WiFi equipment from the WiFi tab. Then, select Internet Health. Note: xFi customers that don't see the Full Network Test ..., May 8, 2020 · Power went down with a bang, and the battery backup unit went stone cold dead. No indication of life, and the wifi in the house was gone (the light on the router did show yellow for a while). When the power came back on some 6 hours later, so did the wifi, and the battery backup unit showd signs of life (green light flashing every second or so). , Frequent disconnect at night. For the past 2 weeks I have experienced frequent disconnects at night and into early morning. Connection seems stable during the day with great download speeds. Around 9pm will loose internet frequently for several minutes. Even when use is minimal in the middle of the night I can see our security system logs ..., I recently installed an Xfinity XB7 modem/router and I use the ethernet ports to connect a Lenovo 320 laptop running Windows 10. I am using a new Xfinity supplied ethernet cable and when I plug it into the main ethernet port (the one with the orange stripe) I get a blinking orange light. If I plug the cable into other ports, the light is green., Unplug the modem for 30-60 seconds and plug it back in and check to see if the green light keeps blinking. A proper DHCP configuration is necessary for you to have a valid IP address. Without a valid IP address, your Internet connection will struggle and your Xfinity modem's light will blink green., My other small box that's working does not have a green light either, nor did another one on a very old TV that I have decided to remove. I think it's unlikely that the lights if there should be any, would go off on all the small cable boxes. And in any case, it seems to make no difference for the box working or no., Existing Xfinity Voice customers: If you already have Xfinity Voice service and would like to order an Xfinity Voice Battery Backup case, please call us at 1-888-972-1261. The case will be shipped to your home within five to seven business days. A shipping and handling fee will apply. Note: The Xfinity Voice Battery Backup case requires six 6 ..., Xfinity Modem Red Light: How To Troubleshoot. By Keshav Krishnan March 23, 2022 February 6, 2023. LED lights on a router, cable box, modem, or gateway (combination of a router and a modem) are designed to feed you information based on what color they are. However, when you see a red light on any device, it's almost universally a bad sign., Sep 14, 2021 ... I have the white Xfinity XB7 cable modem ... red stripe. If it's flashing amber, that ... Orange light color indicates a 10/100 port negotiation ..., I have the xfinity xb7-t modem and I’m having an issue with my Ethernet ports. Whenever I plug the Ethernet in the light on the back blinks red/orange and this caps my speeds at 100 mps. I was wondering how can I fix that and get it to blink green. I’ve called xfinity for help a number of times and they’ve sent out 2 technicians with no ..., Modem ethernet cable light flashing amber. 2016-01-16 10:04 AM. netgear modem: model CM400. TP-Link router: 450Mbps Wireless N Router. service Comcast. internet is functional (wifi and wired through router) all lights other than modem ethernet cable light show solid green. when directly connecting modem to computer no internet service, unknown ..., A group of senators has raised concerns that Comcast is still charging customers for modems they don't actually have. By clicking "TRY IT", I agree to receive newsletters and promo..., To pair your devices to the gateway through WPS, you need activate the WPS pairing mode on the device. The light will become white when WPS and the device are connected. Xfinity xFi gateway 3 rd generation WPS; The WPS button of the Xfinity xFi gateway 3 rd generation can be difficult to find but it is located on the router's back. It has two ..., Hooked it back up at the filter and was able to get it working again. Kept it there for a day or so then got the same issue (blinking green light). Got a new XB7 from Comcast but the issue persisted. I am using a Google Mesh system, so I thought that maybe it was causing an issue. So I did a factory reset on the modem and then enabled the ..., Swipe up to open the Dashboard (if applicable), then tap the gear icon, then tap Settings. Or, if your touchscreen has apps, tap Settings. Enter your four-digit Master Keypad Code. Tap Home Devices. Tap Lighting. Tap Edit Lights. Tap the Light Switch's name. Verify that Dimmable is set to Yes.