Xfinity cable box not turning on

Apr 26, 2020 ... I CANNOT RESET THE CABLE BOX. 15K views · 4 years ... How to Reset your Comcast Xfinity TV Cable Box ... My life turned a new page when I learned ...

We were told we needed to upgrade our X1 box and, ever since, I have to reboot the box for the live tv to work. I can access On Demand and Apps but not a live signal. I have to unplug the box, go through the 'Welcome' screen and set up of the box. This is every day. I had a tech come out and he changed out to a 2nd 'new' box and installed a ...I am not able to turn off the X1 Cable box using the remote. We have two X1 Cable boxes, one is turned off by the remote, the other stays on all the time. We have repaired it numerous times. It was factory reset and the Xfinity Store replaced the remote with a new one and the X1 Box still will not turn off on one of our sets.Steps: Ensure that your TV is switched on and on the right input, connected to your Xfinity X1 Box. Press and hold the Setup button (XR2, XR5, XR11). You’ll find it near the bottom of your remote. If you don’t have a Setup button (XR15), press and hold the Xfinity and Info (i) buttons for a few seconds.Apr 25, 2023 · Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. I'm trying to troubleshoot and reset my cable box. After logging into my account, I tried to go through the remote reset. However, I keep running into the message "we couldn't reach your box." All the cables are tightly plugged in, the television is set to the correct input, and I have unplugged the system and waited more than 30 seconds ...what is the 'main' hub set top box? (DVR xg1 or XG2 non-DVR). how is the wiring (splitters etc) from input to the home to the XiD and to the hub the XiD is attempting to connect? if there is an amplifier, is there a power LED that is shining on the amplifier? was this always wired as cable TV or was it converted from satellite or other service?

Troubleshooting. The power reset or restart of the TV is a recommended troubleshooting step that resolves many temporary issues. Make sure your STB is …Apr 2, 2022 · Xfinity is a convenient TV and internet service provider that is popular in households across the country.Despite their longstanding success, you are bound to experience some issues with your cable box from time to time.One of the most common problems people experience with their Xfinity box is it saying “boot” constantly without turning on.If your Xfinity box says “boot” and doesn’t ... The easiest way to turn audio description on or off is to use voice control. While watching full screen video, press and hold the voice control button on your Xfinity Voice Remote and say "audio description." The voice control button is the third button up from the OK button in the center of the remote. It is a slightly indented rectangle.Gateway modem/router will not turn on. My gateway will not power on. I have already tried unplugging, waiting, and plugging the power back in at both the outlet and device multiple times. Same for the cable. The outlet is able to power other devices so the problem is not there. The wps button on top also does nothing.Additional information. Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more. The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278.If you’re considering subscribing to a cable TV and internet service, you’ve likely come across Comcast Cable. With its extensive network coverage, Comcast has become one of the le...Xfinity provides multiple ways to easily perform a power cycle on your cable box. Here’s the fastest way to do it: Press and hold the Power button on your cable box. The restart should be automatic. Just wait for the box to turn back on. If your cable box has no built-in power button, you may try this other method: Directly unplug your cable box.System Reboot Did Not Work. : r/Comcast_Xfinity. X1 TV Box Not Working. System Reboot Did Not Work. My X1 TV box stopped working. Yes, I checked all the cables and plugs. Yes, I am using the correct HDMI input settings. Yes, I used the Xfinity mobile app to troubleshoot. Yes, I did a system reboot. The bot in the app did another system reboot.

Jan 23, 2024 · Restart your router or modem to refresh the connection. 2. Restart Your Xfinity Flex TV Box. A simple restart can often fix temporary glitches: Unplug the power cord from the back of the Flex TV box from the wall outlet. Wait about 60 seconds. Plug the power cord back in and wait for the Flex TV box to restart. If your Xfinity remote isn't controlling the TV, you may need to pair your remote. Learn what to do if your Xfinity Remote's All Power button doesn't turn your TV Box on or off. Turn off the device from the power source. Unplug the router and wait 10 seconds. Turn the hub/router back on and wait until connected to the internet. Turn on the device from the power source, and when it’s ready, press the Home button on the remote control. If it's still not working, reset to the factory settings.Customers who choose not to move to our latest Xfinity X1 platform on an updated TV Box, will no longer be able to access On Demand and SVOD packages. As ...

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user_f9ad98. Just had Xfinity tech solve problem. My new Sony TV has a power setting that can use "screen saver" or "last input" as a choice on TV turn on. Changed to "last input" and now tv works ok. This has been happening for the past 5 or 6 days. I always turn my TV on and off using the TV remote (Samsung Series 6).what is the 'main' hub set top box? (DVR xg1 or XG2 non-DVR). how is the wiring (splitters etc) from input to the home to the XiD and to the hub the XiD is attempting to connect? if there is an amplifier, is there a power LED that is shining on the amplifier? was this always wired as cable TV or was it converted from satellite or other service?Allow the cable box to sit for at least 30 minutes. Now, plug the cable box back in, reconnect the cables, and the cable box should turn on. If this doesn’t resolve the issue, then it will likely require a call to the cable provider for assistance. These types of issues, as a rule of thumb, are typically handled relatively quickly.user_f9ad98. Just had Xfinity tech solve problem. My new Sony TV has a power setting that can use "screen saver" or "last input" as a choice on TV turn on. Changed to "last input" and now tv works ok. This has been happening for the past 5 or 6 days. I always turn my TV on and off using the TV remote (Samsung Series 6).Your Xfinity television box is set up to be always on so it can perform regular functions (like software updates and DVR recordings). To turn off the TV Box, you must either: Press the Power button on the front panel of the box, Configure the TV Box to go into Power Saver automatically or. Simply leave the TV Box on while turning off the TV.

1 year ago. If you disable CEC, then your cable box and tv won’t be able to turn each other on or off. That is what CEC does…allows the devices to communicate so that they can turn each other on or off. Re-enable it. You might want to do a system refresh on the cable box. 1.Power on both the TV and the X1 TV Box. Confirm that the TV is set to the proper input. If you've completed the steps above and there’s still no picture: Press Exit > Exit > Exit > 720 on your Xfinity remote. This should bring the picture back by setting the resolution to 720. You can then change to a different resolution by pressing the ...While Powering ON the device, press and hold the WPS button on the XiOne box for 10-15 seconds. · The LED will change to amber. · The Disaster Recovery Image will&nbs...24.6K Messages. 4 years ago. @joerf3 wrote: Hello, I've been having a sporadic problem for the last several months with my Xfinity TV service and my Vizio TV - Model # E55-D0. About every 7 - 14 days., when I turn on my Xfinity box and TV, I'll get a black screen with a "No Signal" message (all other times, the TV works fine).Aug 14, 2022 · Rustyben. use the voice command 'about' and reply with the model number shown by the text "STB version". generally wired or wifi will have same quality as it is all digital. You didn't mention if you have a 4k TV attached. the model number would reveal if the wireless box has 4k capability.Switch off your Xfinity Cable Box. Unplug the device from the outlet; Wait for 10 seconds and then plug it back to the outlet; Press the Power button; Your device will then automatically restart; Using the …First, turn it off. Unplug the power cord from the wall and wait for at least 5 minutes. Plug the cord back in and turn the box on. To reset the TV: Turn off the TV. Unplug the cord from the wall. Wait for another 5 minutes before turning it back on again. You can do both of these sets of steps at the same time.Feb 28, 2021 · Xfinity Gray Weatherproof Box. Hi All! I just recently moved into a new house that was prerun for coaxial cable, which all terminates in the garage. When Xfinity was here, they installed a gray weatherproof box on the outside of my house to connect the cables. I would love to acquire another one of these boxes for the inside of the garage so ...

Those are some great troubleshooting steps you tried with checking on another device and restarting the TVs. I have something else for you to try. If you have more than 1 cable box, you can just complete this on the main cable box. Please press the "A" button on your remote, then scroll to the right to where it says "Reset Netflix".

To reset your cable box using the reset button, follow these steps: Locate the reset button on your Xfinity cable box. Using a small, pointed object like a paperclip or pin, press and hold the reset button for about 10 seconds. Release the reset button and wait for your cable box to restart.Oct 16, 2021 · I just got a cable box from the xfinity store and it won’t turn on when I plug it in. Not sure if there is an issue with the box itself or the power cord. I have used several different outlets, all of which work. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. But unfortunately you usually will be stuck back in the “Welcome. Bienvenido. Bienvenue” loop.May 6, 2024 · Attach the power cable to a power source. Plug the power cable into a wall outlet or power strip. You should choose a power outlet close enough to the TV that you'll be able to place the box near the TV without stretching or bending any wires. [5] 5. Plug the other end of the power cable into the cable box.Feb 21, 2023 · After changing inputs on the receiver from cable to PS4 and then going back to cable we get all kinds of various issues. The cable will come back but we cannot change channel or look at the guide view, can’t use voice command OR no input is found message OR cable comes back and there’s very very slow response. The only way to fix it is to ...To perform a factory reset: Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green. Press 9-8-1. The LED will blink blue three times to indicate that the remote was reset. The factory reset unpairs your remote and TV Box, so you'll need to re-pair them.Apr 9, 2024 · Install the new cable box with the cables that came in the package so you can hook the box up to your TV and wall outlet. Turn on your TV and cable box, then enter your phone number to activate it. Once your number is confirmed, your box is active and you can watch Xfinity channels! Part 1. Apr 19, 2023 · To send a direct message: • Click "Sign In" if necessary. • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Balance the box and TV volume: Access the TV Adapter's or TV Box's main menu. Select Setup. Select Audio Setup. For the Set volume to optimal stereo option, select Yes to automatically adjust the volume to the optimal level for stereo output. Note: If you select No, your current volume settings will be retained.

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1 Message. Friday, September 25th, 2020 9:00 PM. Closed. Controller won’t turn off cable tv box. Just had internet and tv installed. On the tv box when I push power …I have an XG1v4, and decided to disable power saving. I found it can take 2-3 times longer for the TV and AV receiver and cable box to finish all the HDCP handshaking and get me a picture compared to just leaving the box fully powered on. Just installed three new XI boxes and have noticed that the remote doesn't power off the X1 box.I just found the solution. When the Xumo Box auto shuts off, it falls out of sync with the TV. For example, when you press the power button, the TV and the Xumo should turn on. Because of that auto shut off feature, the TV remains on, while the Xumo is off.Allow the cable box to sit for at least 30 minutes. Now, plug the cable box back in, reconnect the cables, and the cable box should turn on. If this doesn’t resolve the issue, then it will likely require a call to the cable provider for assistance. These types of issues, as a rule of thumb, are typically handled relatively quickly.If you’re considering subscribing to a cable TV and internet service, you’ve likely come across Comcast Cable. With its extensive network coverage, Comcast has become one of the le...Jun 22, 2023 · Factory Reset the Xfinity Voice Remote Without a Setup Button (XR15) Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green. Press 9-8-1. The LED will blink blue three times to indicate that the remote was reset.Restart your TV box. Sometimes all it takes to correct this issue is restarting your TV box. Power off your TV Box. Remove the power cable from the back of the unit. Unplug the power cable from the wall outlet or power bar. Wait 30 seconds, then reconnect the power cable. Power on your TV box to see if it works.While Powering ON the device, press and hold the WPS button on the XiOne box for 10-15 seconds. · The LED will change to amber. · The Disaster Recovery Image will&nbs...According to Xfinity's manual, the blinking blue light means that the router is in the Wireless Protected Setup (WPS) mode. Other Combinations: If the device is flashing several different colors, this should mean that your device is attempting to connect to the Xfinity systems. It will be cycling during this time. ….

If you're having connection problems with a specific mobile device, the best way to troubleshoot is with the Xfinity app. Log in to the Xfinity app. Select the WiFi tab. Select the specific device having issues. Scroll down and select Troubleshoot Device. Follow the prompts to determine what the problem may be and how to fix it.Apr 25, 2023 · Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. Mar 30, 2022 · If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it’s plugged into the proper locations. Power on both the TV and the X1 TV Box. Confirm that the TV is set to the proper input. If you've completed the steps above and there’s still no picture: Press Exit > Exit > Exit > 720 on your Xfinity remote.The TV that does not pair with the remote is my newest one. (Bought in 2019) and is paired with my primary Comcast cable box / DVR - model XG1v4-A. I’ve read in multiple forum posts that Samsung TV / remotes have some difficulty with the XG1v4-A box, but no obvious connection to the difficulties I’m experiencing.I have a problem with what’s referred to the “hand-shake” on a Vizio Tv connecting to mini box on HDMI connection. It generally happens when I first power up both the box and the tv. What works for me is power only the tv off for a few seconds and turn it back on again. (Cable box should stay on) I use my tv specific remote. Hope that helps.Nov 15, 2022 · Here are some troubleshooting tips to try to fix the “No Signal” message: Check the cable connections: Ensure that the cable connecting the cable box to the TV is securely plugged into both ends. If possible, try using a different cable. Check the TV’s input selection: Make sure that the TV is set to the correct input for the cable box.I'm trying to troubleshoot and reset my cable box. After logging into my account, I tried to go through the remote reset. However, I keep running into the message "we couldn't reach your box." All the cables are tightly plugged in, the television is set to the correct input, and I have unplugged the system and waited more than 30 seconds ...Apr 27, 2022 · Except you’ll have to press your TV’s power button for a few seconds as well. To do this: Unplug your TV from the power outlet. Press and hold the Power button on the actual TV. Do this for about 15 seconds. Wait for a minute or 2. Try to turn your TV on either with the remote or through its own power button.The below are links to individual license information for Comcast's TV Box models. Pace TV Boxes; Samsung TV Boxes; Arris TV Boxes; Additional, updated open-source license information for certain TV Box models; Additional information. Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your ... Xfinity cable box not turning on, Oct 9, 2021 ... ... Xfinity-Comcast X1 (XiD-P) Cable Box ... Xfinity Cable Box Not Working : How To Fix [Reset Xfinity Cable Box] #HowTL., Mar 28, 2012 · control your digital set-top box or DTA (Digital Transport Adapter). To control your TV functions (Power, VOL+, VOL – and Mute), follow the steps below: HERE’S HOW: 1. Install the batteries. 2. Find the manufacturer’s code for your TV (see other side). 3. Turn on your TV and digital set-top box or DTA (Digital Transport Adapter). 4., Nov 17, 2021 · Hello, @user_0d1246! Thanks for reaching out to us on our Forums! I hope you are doing well. If you are still having issues with your cable box you can try restarting it using the methods listed in the following link: Restart Your X1 TV Box. If you still find yourself having issues, please let us know and we can dig deeper into the issue., Apr 9, 2024 · Install the new cable box with the cables that came in the package so you can hook the box up to your TV and wall outlet. Turn on your TV and cable box, then enter your phone number to activate it. Once your number is confirmed, your box is active and you can watch Xfinity channels! Part 1. , Sep 21, 2020 · Volume controls not working. Hello! My Xfinity xr15 remote isn't working. When I press down on either the volume controls or mute button, the light just turns red. It is not low battery because the remote control is at 96%. I have tried resetting the tv box and re pairing the remote but it doesn't work. Everything else like channels and buttons ..., Oct 3, 2021 · Allow the cable box to sit for at least 30 minutes. Now, plug the cable box back in, reconnect the cables, and the cable box should turn on. If this doesn’t resolve the issue, then it will likely require a call to the cable provider for assistance. These types of issues, as a rule of thumb, are typically handled relatively quickly. , If your TV Box does not have a Power button (includes XG1v4 DVR TV Boxes and Xi5/Xi6 Wireless TV Boxes): Unplug the TV Box for 10 seconds. Plug the TV Box back in. Restart from Device Settings. Using the remote, press the xfinity button. Use the left arrow or right arrow button to highlight Settings (the gear icon). Press OK., When it comes to choosing an internet or cable provider, Xfinity is one popular choice. With a wide range of packages and pricing options, it can be difficult to know which one is ..., Restart your router or modem to refresh the connection. 2. Restart Your Xfinity Flex TV Box. A simple restart can often fix temporary glitches: Unplug the power cord from the back of the Flex TV box from the wall outlet. Wait about 60 seconds. Plug the power cord back in and wait for the Flex TV box to restart., Your Xfinity television box is set up to be always on so it can perform regular functions (like software updates and DVR recordings). To turn off the TV Box, you must either: Press the Power button on the front panel of the box, Configure the TV Box to go into Power Saver automatically or. Simply leave the TV Box on while turning off the TV., Feb 7, 2024 · To get your Samsung TV to recognize the source, you can follow these steps: 1. Check the connection: Ensure that the HDMI or other cable connecting your TV to the source device (such as a cable ... , This will place your TV Box in Standby mode whenever your TV is turned off and will automatically wake it up when the TV is turned on. This feature is turned on by default. You can turn it off by going to Settings > Device Settings > Power Preferences > HDMI Device Control (HDMI-CEC) > Off or On., The XiD-C cable box blue LED light is not on. This cable box was recently added and functions fine except for the blue LED. The Comcast tech brought it with him without the "new" packaging so I am assuming it is used. It is annoying not knowing whether the cable box has power or not without turning on the TV., Here is what I did to solve the problem so far: 1) I swapped the box with a new on from my local Comcast office. DIDN'T HELP. 2) I replaced the HDMI cable with a new one (came with the box) DIDN'T HELP. 3) I replaced the TV set to the latest model (yes!) DIDN'T HELP. Somehow when the set top box gets restarted (or updated in the middle of the ..., To connect a DVD player to a Comcast cable box, start by tuning both the cable box and the TV to channel 2, 3 or 4, then connect the cable box to the wall. Next, connect the audio ..., Those are some great troubleshooting steps you tried with checking on another device and restarting the TVs. I have something else for you to try. If you have more than 1 cable box, you can just complete this on the main cable box. Please press the "A" button on your remote, then scroll to the right to where it says "Reset Netflix"., If you have programmed the remote to control your TV, the All Power button will turn your TV on and off. Your TV Box must always be powered on to perform regular functions (like software updates and DVR recordings). To turn off the TV Box, you must either press the Power button on the front panel of the box, configure the TV Box to go into ... , Balance the box and TV volume: Access the TV Adapter's or TV Box's main menu. Select Setup. Select Audio Setup. For the Set volume to optimal stereo option, select Yes to automatically adjust the volume to the optimal level for stereo output. Note: If you select No, your current volume settings will be retained., Apr 21, 2020 · 2.2K Messages. 4 years ago. @brianneyhart wrote: Blue light on cable box. Does your TV have a red power indication or have you verified there is power to your TV? Have you tried reprogramming your Xfinity remote to control your TV? Have you tried using your TV's own remote to turn it on?, So, if you're having problems receiving a signal to your Cisco RNG 100, try running an ethernet cable between your box and your router. After 2 minutes of waiting, the box showed the "Not Authorized" message and I was on my way. Now, I can finally enjoy standard definition cable on my 46" Sony XBR6 [2. Yeah, I should probably upgrade my …, 24.6K Messages. 4 years ago. @joerf3 wrote: Hello, I've been having a sporadic problem for the last several months with my Xfinity TV service and my Vizio TV - Model # E55-D0. About every 7 - 14 days., when I turn on my Xfinity box and TV, I'll get a black screen with a "No Signal" message (all other times, the TV works fine)., With the rapid advancement of technology, traditional cable boxes are quickly becoming a thing of the past. The emergence of WiFi cable boxes has revolutionized the way we consume ..., Jun 17, 2023 · Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help. Do you want to keep using voice guidance I keep getting the message over and ..., So, if you're having problems receiving a signal to your Cisco RNG 100, try running an ethernet cable between your box and your router. After 2 minutes of waiting, the box showed the "Not Authorized" message and I was on my way. Now, I can finally enjoy standard definition cable on my 46" Sony XBR6 [2. Yeah, I should probably upgrade my box to HD., 4 years ago. @TiminDE wrote: I've had Xfinity for a year. Until August or so, I could turn on my TV to the last station I was watching, and I could rewind that station up to an hour. As of August, that functionality disappeared - I can't rewind at all when I first turn on the TV. I normally use the Xfinity remote, which I assume turns on/off ..., May 24, 2020 · I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation., It will not connect with the wifi through WPS and will cycle between the "Press the WPS button on your WiFi Router" screen and "A Software Update is in Progress" screen. I'm not sure the connection is the issue here as the WiFi router is 5 ft away max. When I attempted to hardwire the box using an ethernet cable, the box will update but then it ..., Press and hold the Power button located on the front of the primary DVR TV Box for 10 seconds. The TV Box should automatically reboot. Or: Ensure your cables are tightly secured. Unplug the power from your primary DVR TV Box for 30 seconds. Plug the power cord back in to your TV Box. Allow five minutes for your primary DVR TV Box to reboot., Oct 7, 2022 · I have 1 more try and if that doesn't work we will take a look at your account. Tap the B key on your remote to open the Accessibility Settings screen again. Tap B again to reopen the On/Off menu. Press OK to turn Voice Guidance off. Please let us know if this option fixes it or not., Rustyben. I have an X1 box with the voice command remote that randomly (and continually) will be "off-line" when I turn the TV on. Essentially, I have a black screen, where my Sony Bravia states the message "HTML 2 - no signal" (as that the input used for the X1 box). I have to unplug the X1 box and wait for it to reboot, which takes forever., Nov 5, 2016 ... This video will shown you how to connect the the Comcast XFinity XiD HDMI cable box to you TV, and we'll also show you what comes included ..., CCJennifer. Hello @user_e03156! Thank you for reaching out on our community forum. I hate to hear that your cable box is flashing in the middle of the night. Our cable boxes do update and reboot nightly, however, it wouldn't cause your tv to turn on. This link has more details and how to change the time of the update., The Xfinity remote should be paired to control your TV. Launch the Samsung Hub, select Source, highlight TV, press up and enter to Set Up TV. Follow the prompts and add/confirm all your devices. (NOTE: Running Setup TV does NOT perform a Factory Reset. It only resets the way your TV interacts with HDMI devices.