This device needs to be activated xfinity

Sign in to the Max app on Flex and X1. To begin the sign in process, launch the Max app. Navigate to the Connect Your Provider option in the middle of the menu using the Right arrow on your Xfinity remote. Then click OK or the center button on the remote to sign in. A QR code and a unique activation code will display on screen for single use ...

This device needs to be activated xfinity. Comcast cable bills can be paid by sending a check with the bill you receive, by paying online through Comcast’s website, by using a mobile device, or they can be paid in person. C...

Even if you've already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. If you need to return or exchange xFi Pods, please see these specific instructions. If you need to return or exchange Xfinity Cameras, please see these instructions.

Install the new cable box with the cables that came in the package so you can hook the box up to your TV and wall outlet. Turn on your TV and cable box, then enter your phone number to activate it. Once your number is confirmed, your box is active and you can watch Xfinity channels! Part 1.If it is still not seen, close and relaunch the app and/or sign out of the site, clear the browser cache, close the browser, launch another browser session and sign into xFi. Please, let us and the community know if any of those suggestions help. Thank you! I am an Official Xfinity Employee.Learn ways to activate your Getting Started kit devices. X1 Video service cannot be activated online — if the on-screen activation does not work, you will need to contact Comcast. Note: To prevent interruptions in planned services, it is important to activate your equipment at your new home within seven days of the move-in date originally ...To activate your Xfinity Internet, you need to establish a temporary internet connection first, which would be utilizing an Ethernet cable. Then, begin activating your Gateway by choosing a browser and going to com/activate , and at last, connect your device to the new internet connection.Before you can stream the CBS Sports app, you'll need to activate your device. To activate your device, choose the event you want to watch. You can activate your device by either entering the 5 digit code at the URL provided or by scanning the QR code with your phone's camera. Please note, Roku no longer provides a QR code for P+ or TV Provider ...Open your phone’s Settings app and select Cellular. Select Add Cellular Plan. Select Enter Details Manually at the bottom of the screen. In the SM-DP+ Address field, enter gsmacct.vzw.otgeuicc.com. Leave the Activation Code and Confirmation Code fields blank. Select Next near the upper right corner of the screen and follow the on-screen ...Dec 7, 2023 · On Nov 29, I ordered an iPhone 12 via my Xfinity Mobile account. it arrive two days later. When Imwent to activate it, it didn’t appear in my list of devices online. I couldn’t activate it. I chatted with a customer service agent who told me not to worry, the phone would be connected to my account within 24 hours. It wasn’t. Open the Xfinity app or visit https://comca.st/3nQ96ki and sign in with your Xfinity ID and password. Select your network on the Xfinity app or select See Network on the xFi website. Select Advanced Settings. Select 2.4 and 5 GHz WiFi. Select Edit next to the WiFi band you want to update.

On your device, go to Settings, then General, then Transfer or Reset Device, then Reset, and finally Reset Network Settings. Once you reset the network setting, you’ll need to restart your device. Restart your device by turning if off and then on. Your device should start up in roughly five minutes. In most cases, performing the steps as ...Comcast announced today that Xfinity Internet customers can now bring their own device (BYOD) to Xfinity Mobile by visiting Xfinity Store locations across the country. Select, unlocked iPhone models can be activated on the Xfinity Mobile network, and devices that don't qualify may be eligible to be traded in for a gift card equal to the value of the phone, which can be used to bring down the ...Let's activate your new Xfinity Internet/Xfinity Voice service if you rent an Xfinity Gateway!If you don't need instructions and are ready to act now, simply go to the Xfinity app on your Apple or Android device to get started.. Remember: The xFi Fiber Gateway is only available through professional installation and cannot be activated using the Xfinity app.75. 26,890. Jan 26, 2011. Solution. #6. If the digital receiver you purchased on E-Bay was originally a Comcast Digital Receiver, then they may refuse to activate it (as it should have never been sold in the first place), or they may simply start charging you a rental fee. If the digital receiver you purchased on E-Bay was NOT originally a ...Verify Your Xfinity Account. First, confirm one of the following details associated with your account: First, confirm one of the following details associated with your account: Mobile phone number. Xfinity ID & Password. Comcast Identity Management Portal.I know it’s a Contour. I just got off the phone again and they said they were able to activate but the cable box is associated with the old address even though we called to switch everything to the new address. They said that’s the reason it won’t connect.Your Xfinity Home system can be armed and disarmed from the following devices: Touchscreen. Xfinity Home app. X1 TV Box. Keypad. Keychain remote. Note: You must disarm your Xfinity Home system within one minute (60 seconds) of entering the house or the system will trigger and notify your emergency contacts. If you wish to adjust this time frame ...

Get the most out of Xfinity from Comcast by signing in to your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device.Which restoring your gateway to factory settings then turn on Advanced Security from the Connect tab in both the Xfinity app and the xFi website. Simply click on the Advanced Security tile and follow the steps to enable Advanced Security. I no longer work for Comcast. 2 years ago.If it is still not seen, close and relaunch the app and/or sign out of the site, clear the browser cache, close the browser, launch another browser session and sign into xFi. Please, let us and the community know if any of those suggestions help. Thank you! I am an Official Xfinity Employee.When attempting to activate through the app it gets stuck on the "Please hold tight we're looking for your device" screen and the Estimated Wait time never decreases. I bought the modem from the approved list. It is a Netgear CM 1200 so the modem should easily get the speeds I'm paying for. I assume the issue is somewhere in the failure for the ...On your device, go to Settings, then General, then Transfer or Reset Device, then Reset, and finally Reset Network Settings. Once you reset the network setting, you'll need to restart your device. Restart your device by turning if off and then on. Your device should start up in roughly five minutes. In most cases, performing the steps as ...Blue blinking light. WPS mode. Your gateway is trying to make a connection with another wireless device. Once connected, your new device should be up and running. All other color combinations. Connecting to Xfinity systems. Wait for about 15 minutes for this cycle to complete.

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I have been waiting almost 7 hours for my phone to activate from Verizon to Xfinity. I transferred my husbands phone # and my ipad with no issues, service transferred within minutes. ... For security with Xfinity Mobile accounts and devices, please call or text 1 (888) 936-4968 to reach our secure Mobile team. You can also chat at xfinity.com ...3. Follow the steps (select you new phone from devices, tap activate, turn on your new phone back and see it is connected to your wifi network so that esim can be downloaded) 4. Wait for the phone to prompt you to activate your eSim. Follow the steps. 5. You are done. (Mine is activated with the esim)Jun 8, 2023 · After the Storm-Ready WiFi device has been removed, it can be reactivated on the same account or activated on another eligible Xfinity Internet account using the Xfinity app. To remove Storm-Ready WiFi: Sign in to the Xfinity app with your Xfinity ID and password. Go to the WiFi tab. Select View WiFi Equipment. I have worked with Micro Center (the store that sold the laptop) and they are well versed in hardware. They too direct me back to Xfinity Comcast. The laptop works with all other connections except my home office based wifit via Xfinity Comcast. I need help from Comcast-Xfinity-Support to solve the problem.I am using an xfinity modem, which has been active for over a year. Adding a bit of info I am not using any of the xfinity wifi, I bridge thru to my own wifi devices. But that being said the old app works fine, and since it actually has a place to show service statuses it shows them correctly. so I dont see why the new app shouldnt do the same.To access Device Settings: Press the Xfinity button on the remote. Highlight Settings (gear icon) and press OK. Note: If your remote doesn't have an OK button, press the raised button in the center of the directional pad. Use the down arrow on the remote to highlight Device Settings and press OK.

Motorola 7550 activated but no internet/wifi. I setup & activated the mg7550 2 days ago via xfinity app and internet/WiFi worked. Note: app said it was only a modem - vs. a modem/router which is an approved xfinity equipment. Tech support could not explain this but system worked. Now, today I am not getting internet/WiFi and nothing was changed.I connected an existing coax cable that was used for DirecTV to Xfinity modem for TV. The original Xfinity TV installation works fine. Ordered and recieved two new X1 TV boxes and using the working/existing coax, I am unable to activate the new boxes. Purchase and installed the above splitter/amp. Still, the existing TV Box (DVR) works, neither ...Installation and Activation of an Xfinity Getting Started kit. To install your services, begin by learning about the equipment included in your Xfinity Getting Started kit. Then you can watch quick videos that will walk you through the set-up process. To activate your services, we also provide you with a step-by-step guide.Find Out If Your Equipment Is Approved and Compatible with Xfinity Services. Before buying your own equipment, use the My Device Info website to easily check if your device is approved for Xfinity Internet and/or Voice service.; My Device Info shows a database of all approved cable modems. You can also use this site to make sure your modem or router supports your selected Internet speed tier.Sign in to the Max app on Flex and X1. To begin the sign in process, launch the Max app. Navigate to the Connect Your Provider option in the middle of the menu using the Right arrow on your Xfinity remote. Then click OK or the center button on the remote to sign in. A QR code and a unique activation code will display on screen for single use ...Learn everything you need to buy the best wheelchair for your needs! Click what you need help with: Featured Post Wheelchairs Carex is one of the most popular mobility aid companie... Let's activate your new Xfinity Internet/Xfinity Voice service if you rent an Xfinity Gateway! If you don’t need instructions and are ready to act now, simply go to the Xfinity app on your Apple or Android device to get started. Remember: The xFi Fiber Gateway is only available through professional installation and cannot be activated using ... Motorola 7550 activated but no internet/wifi. I setup & activated the mg7550 2 days ago via xfinity app and internet/WiFi worked. Note: app said it was only a modem - vs. a modem/router which is an approved xfinity equipment. Tech support could not explain this but system worked. Now, today I am not getting internet/WiFi and nothing was changed.This will likely need a look from our App Dev teams, so please reach out 1-1, so we can gather the need info to get that process started. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter "Xfinity Support" in the "To" section.

Restart your device. Insert a SIM card from another wireless carrier. Navigate to the Home screen and look for the "Phone Locked" message. Ensure your device is connected to cellular data or WiFi. When connected, you will see the unlock message in the notification panel. Note: If the device is prompting to enter an unlock code, please look for ...

Open the Xfinity app and sign in with your Xfinity ID and password. Go to the WiFi tab. Tap your Home WiFi Network name. Select Edit WiFi settings. Select 2.4 and 5 GHz WiFi. Select Edit next to the WiFi band you want to update. Select the new WiFi Mode and/or Channel setting. Select Save to save your new settings.Jun 8, 2023 · After the Storm-Ready WiFi device has been removed, it can be reactivated on the same account or activated on another eligible Xfinity Internet account using the Xfinity app. To remove Storm-Ready WiFi: Sign in to the Xfinity app with your Xfinity ID and password. Go to the WiFi tab. Select View WiFi Equipment. I have no technical issues. I noticed when I go to the device compatibility site for my device "CM1000" is says "This device is not supported." The Netgear CM1000v2 and Netgear CM1000-1AZNAS are both listed as being supported. From what I can gather, the CM1000-1AZNAS is exactly the same as a CM1000 but just sold through a different vendor.If you don't sign in or aren't an Xfinity customer, you'll need to enter your Street Address and select a Download speed from the drop-down menu. Then, click the Find Devices button to show all equipment compatible with the download speed you chose. You'll see recommended devices. Click Get Gateway if you’d like to rent an xFi Gateway.If you have an xFi Gateway, visit https://comca.st/3ukqMWw or open the Xfinity app, and sign in with your Xfinity ID and password. Select the Connect tab. Select See Network. Select Advanced Settings. Select 2.4 and 5 GHz WiFi . If you would like to select a specific WiFi channel, select Edit next to 2.4 or 5 GHz.Activate with an Xfinity Gateway. Download the Xfinity app. Create your Xfinity ID and password. Log in. Identify your device. Look for the QR code on the bottom or side of your Xfinity Gateway. Focus on the QR code with your smartphone’s camera. When it has been scanned, you'll see a green checkmark. You can also manually enter your gateway ...Note: In some configurations, an additional X1 TV Box isn't required to act as the primary X1 device on your account. Instead, you'll just need Xfinity Internet with an eligible leased Xfinity wireless gateway and an eligible leased wireless gateway with RDK-B to watch live TV over the X1 Wireless TV Box WiFi connection.Hi folks, I just got my new xFi Gateway modem in the mail today, and I've started setting it up, but I don't own a smartphone! It wants me to download the Xfinity smartphone app in order to complete the setup process, so I have to ask, is there another way to do this if I don't have access to a smartphone? Thanks so much for any assistance!As a long time Xfinity Internet customer and new customer to Xfinity Mobile, I placed an order on July 20th for the new mobile service and two new iPhone 14 Pro devices to replace two current devices being traded-in. Once I finally received the packaged devices from FedEx on July 27th, upon opening the package it appeared as though someone had ...

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If so, please send a modmail message. In your message, please include your full name, your service address (including city, state, and zip code) and your account number, so we can get started. Hello, Having the same issue as u/Heebjeeb3 notes here : XRE-00253 "This device needs to be rehit before we can continue." I have also contacted….When all Pods have been connected, tap Name Your Pods. You can name your Pods in any order. To do so, choose a Pod to name and hold your mobile device close to that Pod. Once the app identifies which Pod you are naming, you'll be presented with the option to assign the Pod a name. Enter a name and tap Confirm Name.Set the TV input to the input connected to the Xfinity TV Box. Press the Setup button on your remote until the LED at the top changes from red to green. Press the xfinity button on the remote. The LED will begin flashing green. (Note: When pairing an XR2 or XR5 remote to a DTA, you may need to press the xfinity button up to five times).Nov 2, 2021 ... It just means that the new set-top box was not authorized and activated on your account. ... However, when I tried to install it, I got a "Device ...X1 Error Code: XRE-00253 - This device needs to be initialized before we can continueThis article explains how to share your WiFi access with guests and how to connect to a home hotspot.Click the Settings (wheel) icon in the upper-right corner and select Settings to see your voice preferences. Click Call Forwarding. View your existing Advanced Call Forwarding set up. Add new phone numbers to your Advanced Call Forwarding list. If required, you can change the number of rings before the call is diverted to voicemail.Works with Xfinity lets you link compatible smart home devices to your Xfinity system so you can control them directly from the Xfinity Home app. Note: The following Works with Xfinity devices need to be paired during installation rather than linked: GE plug-in lamp modules, GE light switches, Kwikset Locks, Leviton lights, Yale Locks, and Zen Thermostats.Let's activate your new Xfinity Internet/Xfinity Voice service if you rent an Xfinity Gateway!If you don’t need instructions and are ready to act now, simply go to the Xfinity app on your Apple or Android device to get started.. Remember: The xFi Fiber Gateway is only available through professional installation and cannot be activated using the …Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. If you have questions about your services, we're here to answer them. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more.For the moment I've reconnected our old device. We have some work-critical internet usage this weekend and I was hoping to get the new devices activated tonight so we'd have a more stable connection. We'll muddle through with our current device, but I'd still like to know what I need to do to successfully set up my new modem and router. Thank you! ….

Since I received it, I've been having a lot of problems with the unit. The first issue was getting at the activate on my account. It took 4 hours or what customer service. But they were finally able to do something in the background. To get it activated, it seems now. The problem is every other night. The device is dropping off requiring reboot.The first method to activate your eSIM is through the My Verizon app. This is the easiest method. You can use it whether activating a new device or migrating to an eSIM on an existing device. Open ...Learn about replacing your equipment now to get the most out of your Xfinity service.Activate your “new” old phone. Once you know your old phone will work on your new network, you’ll need to activate it on that network. With Xfinity Mobile, if you have an iPhone 5S or newer you can simply request to have a new SIM Card mailed to you then activate it yourself, at home. You can also go into any Xfinity store and have them ...I picked up my Xfinity modem yesterday and am also having this issue. I agree with other customers that the Xfinity site and app seems to be full of errors, which is very frustrating. I sincerely wish there was another way to activate my devices other than the app since it appears to be useless.Note: In some configurations, an additional X1 TV Box isn't required to act as the primary X1 device on your account. Instead, you'll just need Xfinity Internet with an eligible leased Xfinity wireless gateway and an eligible leased wireless gateway with RDK-B to watch live TV over the X1 Wireless TV Box WiFi connection.Welcome to Xfinity! Download the Xfinity app on your mobile phone to activate your internet in minutes. Make sure your phone is on your cellular network and click the appropriate link below to get started. If you are in a location with a pre-installed gateway or activating your Xfinity Voice click. here. to begin. Xfinity Activation.Learn about the WiFi Ready service activation process.The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278. Have a quick question? Ask Xfinity Assistant. This device needs to be activated xfinity, Since I received it, I've been having a lot of problems with the unit. The first issue was getting at the activate on my account. It took 4 hours or what customer service. But they were finally able to do something in the background. To get it activated, it seems now. The problem is every other night. The device is dropping off requiring reboot., Overview of Xfinity Gateways. Xfinity Gateways and xFi Gateways are all-in-one devices that deliver internet and voice connectivity, whole-home WiFi coverage, network security, control and speed for the ultimate connected experience. General features of our latest devices, the xFi Advanced Gateways, include: Secure wireless home network with ..., And you can choose from four ways of doing it. Online: Go to Xfinity’s activation page and follow the prompts. Phone: Call Xfinity’s activation number ( 1-855-652-3446) and follow the prompts. TV: If you’re also installing Xfinity TV service, you can activate it from your TV. Follow the prompts on your TV screen., Activate your Xfinity Flex 4K streaming TV Box. First, you need to activate your Xfinity Internet service using the Xfinity app. This includes customers who rent an Xfinity Gateway or own their own modem. For more help, follow the step-by-step instructions on Activating Your Xfinity Internet Service., Sometimes, the remote and the Xfinity box don't communicate well and therefore, it leads to unresponsive button. This issue can be resolved easily by resetting the Xfinity box. Steps to reset Xfinity box. Press and hold the reset button on the Xfinity box for 5-10 seconds. You can also reset the Xfinity box by using the Xfinity My Account App., WiFi Boost Pod minimum firmware: 3.4.1.9+. In the Xfinity app, go to WiFi > View WiFi equipment > Select a Pod > Device Details to check your Pod's firmware. If you're using an Ethernet switch, some managed Ethernet switches can block the signals necessary to hardwire your gateway to your Pod., The Storm-Ready WiFi device connects to the award-winning Xfinity Mobile network and provides WiFi based on the Xfinity 4G LTE connection. You can expect core internet features and applications to be supported when in back up mode, including but not limited to: messaging, video and music streaming, internet browsing, gaming, and video calling. , Open your iPad’s Settings app and select Cellular. Select Add Cellular Plan. Select Enter Details Manually (at the bottom of the screen). In the SM-DP+ Address field, enter: gsmacct.vzw.otgeuicc.com. Leave the Activation Code and Confirmation Code fields blank., Yes! The Xfinity Flex streaming TV Box supports 4K UHD streaming and provides access to 4K titles and content. 4K UHD content can be found using Prime Video, YouTube, Netflix, Disney+ and Xfinity On Demand currently, and more content will be added in the future. You'll need to have a 4K-compatible TV and, in some cases (like Netflix), a 4K ..., Select Devices and the device you're looking to activate. Select the Activate button to initiate the activation process. While your device is being activated, there's no need to wait around. You can visit xfinitymobile.com any time to check your activation status. We'll send you a confirmation email when you're good to go. Activate your iPad ..., Follow the steps below to suspend your Xfinity Mobile service for up to 14 days through your Xfinity Mobile account online: Select the phone or tablet that's lost or stolen. Select the Learn More button beneath Suspend this line. To proceed, select Suspend Line. You'll receive a confirmation email when service is suspended., Xfinity is a convenient TV and internet service provider that is popular in households across the country.Despite their longstanding success, you are bound to experience some issues with your cable box from time to time.One of the most common problems people experience with their Xfinity box is it saying "boot" constantly without turning on.If your Xfinity box says "boot" and doesn't ..., To activate your Xfinity Internet, you need to establish a temporary internet connection first, which would be utilizing an Ethernet cable. Then, begin activating your Gateway by choosing a browser and going to com/activate , and at last, connect your device to the new internet connection., Return to the Device Management Center. Select Return Details for the device you're returning. Click Print Shipping Label to print the label for your package. Put the equipment being returned into its original box. Place your UPS prepaid shipping label on the outside. Keep the top portion of the label with the tracking number included, as ..., Are you in the market for a new mobile phone plan? If so, you may have come across Xfinity Mobile during your search. Xfinity Mobile is a wireless carrier that offers a range of pl..., Sep 27, 2023 ... Xfinity Storm-Ready Wifi: Unboxing, Installation & Activation ... Live TV and video on demand ... This Device Keeps Your WiFi Running Through Any ..., Let's activate your new Xfinity Internet/Xfinity Voice service if you rent an Xfinity Gateway! If you don’t need instructions and are ready to act now, simply go to the Xfinity app on your Apple or Android device to get started. Remember: The xFi Fiber Gateway is only available through professional installation and cannot be activated using ..., The first method to activate your eSIM is through the My Verizon app. This is the easiest method. You can use it whether activating a new device or migrating to an eSIM on an existing device. Open ..., If you've activated but your iPhone's not working, confirm that you see Xfinity Mobile on the top left of the home screen. If you don't, follow these steps: Connect to a WiFi network. Go to Settings > General > Abou t. Wait for the Carrier Settings Update prompt to appear, then select Update. Get 24/7 help with any questions you have. Ask Xfinity., Apr 9, 2024 · Install the new cable box with the cables that came in the package so you can hook the box up to your TV and wall outlet. Turn on your TV and cable box, then enter your phone number to activate it. Once your number is confirmed, your box is active and you can watch Xfinity channels! Part 1. , Xfinity streaming service is a great way to watch your favorite shows and movies without having to pay for cable. With Xfinity, you can watch live TV, access thousands of on-demand..., However, my Xfinity Gateway does not show up in my Xfinity App - in fact, there is not even a "devices section" in my Xfinity app. There is no way for me to change essential settings (such as ssid/password update, port forwarding, firewall, etc) because they have been stripped from every other place that they could be accessed, including …, We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at https://comca.st/3qSJCV3 where a Xfinity Mobile expert is available 24/7? Text Message: 1 (888) 936-4968. Phone: 1 (888) 936-4968., TV Adapter self installation overview video. Need help installing your new TV Adapter? Check out this informational video to learn what's included in your Getting Started kit, how to activate service, how to program your remote and more., When on the phone with the agent I specifically asked if any equipment needed to be returned. I had purchased my own router and modem. I was told I was all set, nothing needed to be returned. Today I got a bill for $120 for the non-returned flex box. By the way, this is the "free" flex box that was sent to me automatically-I did not request it., X1 Error Code: XRE-00250 - This device needs to be activated before we can continue., When attempting to activate through the app it gets stuck on the "Please hold tight we're looking for your device" screen and the Estimated Wait time never decreases. I bought the modem from the approved list. It is a Netgear CM 1200 so the modem should easily get the speeds I'm paying for. I assume the issue is somewhere in the failure for the ..., Aug 17, 2023 · Under the Devices section, select Activate Xfinity Storm-Ready WiFi. Select the Get Started button. When the app requests access to Bluetooth, select OK . If you don't grant permission, another page will load with options to adjust Bluetooth setting or to set up manually. Note: Setup with Bluetooth is quicker. , The first method to activate your eSIM is through the My Verizon app. This is the easiest method. You can use it whether activating a new device or migrating to an eSIM on an existing device. Open ..., Those are some great troubleshooting steps you tried with checking on another device and restarting the TVs. I have something else for you to try. If you have more than 1 cable box, you can just complete this on the main cable box. Please press the "A" button on your remote, then scroll to the right to where it says "Reset Netflix"., See how easy it is to make the switch to Xfinity Mobile's nationwide 5G network and save hundreds. Bring your own phone or shop new phone deals. Get Unlimited 5G data for just $30/mo per line when you get 4 lines. ... Treat yourself to the phone you really want and shop for the latest devices and deals from Apple, Samsung, Google, and more ..., If Xfinity Mobile is offering device credits when you purchase your device, you must do the following to qualify for device credits: Purchase a qualifying Xfinity Mobile device. Activate new line within 30 days of purchase date or purchase a qualifying Xfinity Mobile device for an existing line, depending on the terms of the promotion., To activate your Xfinity Internet, you need to establish a temporary internet connection first, which would be utilizing an Ethernet cable. Then, begin activating your Gateway by choosing a browser and going to com/activate , and at last, connect your device to the new internet connection.