Removing simplisafe doorbell

A lot of people seem to have problems with the Simplisafe doorbell. It does take some effort to get all doorbell cams working. With this one, make sure you have a mechanical doorbell. If you replace an electronic one, be sure to remove the diodes from the doorbell buttons. I had to replace the transformer, but it was 15 years old.

My doorbell box inside the home is now making a "buzz/humming" sound. ... Since it's a common problem, SimpliSafe should pin this or include it in the instructions. With no forum search box, I'm glad I found this thread without having to click through many pages. Fortunately, I had a 10 ohm resistor (cannibalized an old radio!).See the best smart video doorbells to suit all budgets and needs, from cheap £50 doorbells to models that cost well over £200. How we test smart doorbells From video quality to how they protect you from hackers, we put video doorbells through the wringer to deliver the most comprehensive verdicts available.Enabling the Chime Feature: To enable the chime feature on your SimpliSafe system, you will need to follow a few simple steps. To begin, check that your SimpliSafe system is in the ""Off"" position. Pressing the ""Off"" button on the keypad after inputting your PIN code will accomplish this. Once the system is in the ""Off ...The Video Doorbell Pro comes with the ability to designate motion zones within the camera’s view. By default, the camera triggers motion alerts for anything within its 162-degree field of view. If your Video Doorbell Pro is set to People Only motion detection , you can set specific areas of the camera’s view to ignore motion, allowing you ...To reset SimpliSafe doorbell, you will first need to remove the device from the charging plate and then press the button located on the back of it. Reattach the doorbell to its charging plate. The LED light on the doorbell should turn yellow to show it is booting up. The SimpliSafe doorbell has now undergone a soft reset.Now, at night, the back doorbell records when the front doorbell detects motion. Very disappointing. I have purchased an updated router, outdoor cameras and have had multiple doorbell replacements thru simplisafe. I think that a software issue occurred with the doorbells when they added the original outdoor cam software to the mix.The SimpliSafe Pro Wi-Fi Video Doorbell alerts you when someone's at the door, even if they don't ring the bell. Boasting a super wide field of view, this video doorbell ensures that you'll be able to see everything happening at your doorway in the bright light of day or dark of night—in perfectly crisp 1080p HD. Use the SimpliSafe Pro alone ...Step 1: Turn off the power to the doorbell at the circuit breaker. Step 2: Take the provided release tool and insert it from below, then press upward until the doorbell snaps is released from the base. Step 3: Gently pull the doorbell away from the wall to detach it from the mounting bracket.

This video is to show how to install a wired SimpliSafe Doorbell with a camera.How to install a SimpliSafe Doorbell w/Camera? For links to purchase the produ...Discussions around our indoor camera, also known as the SimpliCam, happen here.Step 1: Evaluate Your Current Setup. Before purchasing a video doorbell, it’s important to take a look at your current doorbell setup first. Most video doorbells are designed to replace an existing wired doorbell. Make sure that your wiring includes an 8-24 volt AC transformer. Sound complicated but rest assured, the vast majority of ...We purchased a video doorbell a couple of years ago. We added it to our very extensive SimpliSafe system which we have been extremely happy with. However the video doorbell has been a big let down. It does not detect motion probably about 40% of the time and does not want to stay connected to the network.Step 1: Inspect the Door. Before removing the Simplisafe Smart Lock, inspect the door and ensure it is secure. Check for any cracks or gaps in the door frame and any visible signs of damage. If there are any issues, contact a professional to repair them before continuing the removal process.Wallpaper was all the rage in decorating years ago but now that the trends have changed people are left finding the best ways to remove it. And it isn’t always easy. Sometimes it t...We tested the SimpliSafe Video Doorbell Pro and loved how easy it was to install and use. SimpliSafe Video Doorbell Pro. SimpliSafe Video Doorbell Pro. 3.75. Human detection helps reduce false alarms. Installation is quick and easy. Night vision struggles at a distance. View SimpliSafe Packages. 800-411-9637.I would like to see more control over when the video doorbell records. For example, I don't need to have the doorbell record when arming the system, or disarming (for any code other than the duress code) I also don't need to record video when power comes back on (That makes no sense to me).

Unplug the base station. Remove the battery cover on the bottom of the device using a Phillips-head screwdriver. Remove one battery for at least 10–15 seconds before putting it back in. Put the battery cover back on. Plug the base station in and wait a minute or two for a new connection. Arm your system to test that it works properly.Since you've already tried resetting the doorbell twice and have toggled the motion detection settings around, I would recommend contacting our Support team as a next step. They'll be able to take a deeper look into your account, and can assist you with real time troubleshooting to get your doorbell back up and running as soon as possible.*Skip this step if you’re experiencing this with the Video Doorbell Pro or SimpliCam®. Step 2: Use the in-app connection check to test your network connectivity. You can find this by navigating to the Camera tab at the bottom of the mobile app, and then selecting the Gear Icon for Camera Settings in the upper right corner.Yes I have deleted the app and reinstalled, also hard reset camera by holding button on the back then removing from app and resyncing the camera. I have also now noticed this happening with my other outdoor camera. DND is also off, and all notifications are turned on.@btmiller4 I see that the Support agent you spoke to is sending you a new torx screwdriver to help remove the security screw. If you're still experiencing an issue removing the Video Doorbell's security screw when the screwdriver arrives, please let me know!

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3. Slide the doorbell down the mounting bracket until it clicks in place. After the doorbell's in place, you can use the mini screwdriver and small lock screw that came in the box to lock it in place. 3. Power on your SimpliSafe doorbell. After installation, turn the power supply back on and test the doorbell. Using a Phillips-head screwdriver, remove the four screws that are holding the battery cover in place. Remove the battery cover. This will expose four AA batteries, which can then be replaced. Panic Button: Slide the Panic Button up and off of its mounting bracket. This will expose its CR-2032 Lithium 3V battery, which can then be replaced. The SimpliSafe Pro Wi-Fi Video Doorbell alerts you when someone's at the door, even if they don't ring the bell. Boasting a super wide field of view, this video doorbell ensures that you'll be able to see everything happening at your doorway in the bright light of day or dark of night—in perfectly crisp 1080p HD. Use the SimpliSafe Pro alone ...Installation Checks: Make sure the SimpliSafe Doorbell Camera is installed correctly before addressing any particular problems. Verify that the device has been added to your SimpliSafe system, that the wire is connected correctly, and that it is placed firmly. A double check of the installation usually fixes a lot of possible issues.At this time, there is currently no way to receive Push Notifications from your Video Doorbell Pro on computers running MacOS or Windows. If you'd like to receive these Push Notifications, make sure to use the SimpliSafe app which is available for both iOS and Android devices. SimpliSafe Social Team SimpliSafe Home Security

I eventually bought a traditional chime doorbell for my Simplisafe video doorbell, and all is working now). Anyway, in the process of putting on and taking off the video doorbell, I stripped the "mini lock screw" that goes in the bottom. I have now ordered the mini lock screw twice, and on two occasions I have been told that the part is on its way.Step 1: Inspect the Area. Before you begin removing your Simplisafe sensors, inspect the area to ensure no loose wires or screws need to be removed. Find the screws on the side of the device and unscrew them using a Phillips head screwdriver. Once all of the screws have been removed, carefully lift the device and set it aside.Simplisafe Doorbell Mounts Fits this doorbell found on Amazon: Click this amazon link to be sure this is the one you have (affiliate link below:) Mounting Bracket will look like this and will fit the simplisafe doorbells Pictures for mounts below may not match. your doorbell, but please be sure to pick the correct m ... Remove all. 13 products ...SimpliSafe Video Doorbell Pro: $169; Glass break sensor: $35; Panic button: $20; Hazard sensors. Smoke and Carbon monoxide sensor: $60; Smoke Detector: $35; Temperature Sensor: $30;How to Remove a Camera from your SimpliSafe® System. ... Doorbell Angle Kit for Video Doorbell Pro Installation Guide. Inside the box of the Video Doorbell Pro you'll find a vertical angle bracket to help adjust the angle of your Video Doorbell Pro by 10 degrees. If you need a horizontal adjustment to the angle of your Video Doorbell Pro ...With these simple steps, you can enjoy the added security and convenience that the SimpliSafe Video Doorbell provides. Remove Old Doorbell. If you're looking to install a new doorbell, the first thing you need to do is remove the old one. This may seem like a daunting task, but it can actually be quite simple if you follow a few steps. ...I had an issue where the doorbell chime (universal) kept ringing non-stop. Simplisafe send me a replacement doorbell (refurbished) and a chime connector which had the same effect. I am no longer going to try to use a video doorbell due to these issues. Frustrating.The Video Doorbell Pro comes with the ability to designate motion zones within the camera’s view. By default, the camera triggers motion alerts for anything within its 162-degree field of view. If your Video Doorbell Pro is set to People Only motion detection , you can set specific areas of the camera’s view to ignore motion, allowing you ...Keeps you safe inside and out - Connect your doorbell camera to the latest SimpliSafe security system for award-winning 24/7 whole home protection. Faster police response - With video verification, our professional monitoring agents can use eyewitness evidence to verify a break-in which can mean priority dispatch for faster police response.*Ring's video doorbell beats SimpliSafe's thanks to the deeper ties into smart assistants and customizable notification zones. Verdict: Ring is the people's choice for an easy-to-use app and ...SimpliSafe Video Doorbell Pro installation steps: ... You'll need to carefully remove the wires from the back as you pull the old doorbell away from the wall. Thread the wires through the SimpliSafe Video Doorbell Pro's mounting bracket and screw the mounting bracket into the wall. You'll want to break out the drill for this bit.It sounds like you may need to perform a hard reset on your Video Doorbell Pro to get it reconnected. To do this: Remove the doorbell from its charging plate; Press the small button on the back of the doorbell for 10 seconds and then release; Place the doorbell back on its charging plate. There will then be a yellow light as it boots back up

The best step would be to remove the sensor from the SimpliSafe® Mobile App and then add it back to your system. To remove your Motion Sensor Gen 2: Open the SimpliSafe® Mobile App on your phone or tablet. Choose My System from the bottom navigation bar. Select Device Settings. Tap on the sensor you wish to remove. Choose ‘Remove Device’

Add the doorbell to your Simplisafe account: Open the Simplisafe app and navigate to the Devices or Add Device section. Follow the on-screen instructions to add your Simplisafe doorbell to your account. This typically involves scanning a QR code or entering a unique identification number provided with your doorbell. Wireless Outdoor Camera Solar Panel Accessory. With the Outdoor Camera Solar Panel, you can power your Wireless Outdoor Camera without the need to separately recharge or replace the battery—like a traditional wired outdoor security camera, while retaining install-anywhere convenience. But the latest SimpliSafe system, released in 2018, encrypts all of its communications. That includes messages between the Base Station, Video Doorbell Pro, SimpliCam, SimpliSafe App, and our backend services. This holds true for both of our main modes of wireless communication — messages over a cellular connection, or messages through a Wi ...Jun 1, 2023 · 1. Remove your old doorbell. You'll need to turn the power off to your old doorbell before removing it from the wall. Your circuit breaker should be the first stop when working with electrical wiring. If you're lucky, the doorbell's breaker switch will have clear labels so it's easy to turn off. Install instructions don't specify voltage (AC or DC) or current. What are the acceptable voltage types and values, and how many milliamps does it draw, at idle, and when activated?Get answers to your questions from fellow SimpliSafe customers. Chat about software, monitoring plans, and permits here. lyonsnigel. 1 Message. Saturday, August 26th, 2023 8:11 AM. ... If the button isn't being held down, I would try removing and reinstalling the Video Doorbell. After reinstalling the doorbell, wait 10 minutes to allow it to ...Over and over my video doorbell doesn't record or alert me until the person is leaving the porch. This happens with the mailman all the time. He comes all the way up the walkway, puts the mail in the mailbox which is right in front of the doorbell, then is walking away from the house before I get an alert or the video starts.Overall, installing a SimpliSafe Doorbell without an existing doorbell is a simple process that can be completed in just a few easy steps. Steps for Preparing for the Doorbell Install When preparing for your doorbell installation, there are a few steps you should take to ensure that everything runs smoothly.Using Video Doorbell Pro With a SimpliSafe® System. When you add Video Doorbell Pro to a SimpliSafe® Gen 3 Home Security System with a monitoring plan you unlock its full potential. The Video Doorbell Pro will record the during the following events: Alarms. Disarming your SimpliSafe® System. When a secret alert is triggered (when enabled)The SimpliSafe Doorbell operates on a 3.6V Lithium-Ion rechargeable battery, which is included with the purchase of the device. ... Replacing the battery is a simple process and can be done by unscrewing the faceplate of the doorbell and removing the old battery. The new battery can then be inserted, and the doorbell can be put back together. ...

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@btmiller4 I see that the Support agent you spoke to is sending you a new torx screwdriver to help remove the security screw. If you're still experiencing an issue removing the Video Doorbell's security screw when the screwdriver arrives, please let me know!Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Original SimpliSafe system. If you purchased a new system in 2018 or later, you likely have the Gen 3 SimpliSafe. Click here to view the article for the Gen 3 SimpliSafe. If you're not certain which system you have, you can tell the ...Step 1: Disable the Sensor. The first step is to disable the sensor, so it is no longer active. Next, check the back of the sensor to find any switch or power button. Once you have found the switch, turn it off to disable the sensor. You can also remove the batteries if the sensor is battery-powered.Jan 22, 2024 · Add the doorbell to your Simplisafe account: Open the Simplisafe app and navigate to the Devices or Add Device section. Follow the on-screen instructions to add your Simplisafe doorbell to your account. This typically involves scanning a QR code or entering a unique identification number provided with your doorbell. First, make sure that your existing doorbell wires are disconnected before removing your old doorbell. Then, using a screwdriver, mount the SimpliSafe doorbell bracket onto the wall. Next, connect the wires from the bracket to the doorbell and snap it into place. Finally, turn on the power and test the doorbell to ensure it’s working properly ...Step 1: Open the menu. Step 2: Select the Setup and Naming menu. Step 3: Using the right rocker, move forward and find the Press a button on a device to test and name option. Step 4: On the sensor ...Jun 20, 2021 · Do you want to learn how to install SimpliSafe video doorbell in your home? Watch this video to see the step-by-step guide and tips from a professional installer. You will also see how the ... Replacement Simplisafe Battery DL2032: https://amzn.to/3k2iWLtFavorite Smart Home Devices: https://www.amazon.com/shop/onehoursmarthomeSimplisafe Entry Senso...Video on Doorbell not working. While away yesterday, I got perhaps 10 "wifi disconnected" and "wifi reconnected" on Simplisafe Timeline,. Video doorbell and three Simplicams not working. Got Simplicams back online, but video doorbell still not connected. This is frustrating. Well, the doorbell "rings" when the button is pushed, but there is no ...I have begun experiencing doorbell issues when the outdoor cameras were introduced around a year and a half ago. Simplisafe has never resolved doorbell motion issues and work arounds by setting to people only etc do not work. I was advised that the most recent software update (October 2022) would resolve the doorbell issue but that is not the case. ….

visit www.simplisafe.com or call 1-888-95-SIMPLI (957-4675) for additional assistance 13 Install your Freeze Sensors • Remove the battery activation strip. • Adhere Freeze Sensor on the wall near your home's main thermostat. ! Tip: Most homeowner's insurance companies will give you an extra discount for having Freeze Sensors installed.As far as in-house solutions, we don't have ways of tilting the Video Doorbell to just any angle. But we do include a vertical wedge in the box. It can be used for installing on angled siding, or other situations where you need a downward angle. If you no longer have your vertical wedge, give us a call at 800-548-9508 and we'll send one over to ...FYI - I have a Heath-Zenith 74BASE digital chime with a 16VAC 10 Watt transformer. Previous door bell button had a diode across the terminals (per the manual), but doing that with the SimpliSafe doorbell didn't work. It appears that there is currently NO solution to get the SimpliSafe video doorbell to work properly with a digital chime. Bummer.Excited to finally have a "smart" video doorbell and decided to purchase the SimpliSafe Video Doorbell Pro as I already use SimpliSafe as my security system...Step 1: Evaluate Your Current Setup. Before purchasing a video doorbell, it’s important to take a look at your current doorbell setup first. Most video doorbells are designed to replace an existing wired doorbell. Make sure that your wiring includes an 8-24 volt AC transformer. Sound complicated but rest assured, the vast majority of ... The best step would be to remove the sensor from the SimpliSafe® Mobile App and then add it back to your system. To remove your Motion Sensor Gen 2: Open the SimpliSafe® Mobile App on your phone or tablet. Choose My System from the bottom navigation bar. Select Device Settings. Tap on the sensor you wish to remove. Choose ‘Remove Device’ Each SimpliSafe® camera needs an upload speed of at least 2 Mbps. You can check the upload speed for your camera by using the Connection Check tool in the SimpliSafe® mobile app. Select the “Cameras” button on the bottom of the screen. Tap the gear icon in the top right cornerHello, I just purchased a Doorbell Pro, and have had some fairly significant signal dropping issues, despite following all troubleshooting steps provided by Simplisafe's website. I was curious what the latest firmware is for the product, to make sure my camera is not outdated, before I proceed with doing a product exchange.I just installed a simplisafe doorbell and I have both motion events and motion notification turned on. I can see it is recording events but I get no notification. I do get push notifications via the iPhone app for events such as system arming via keypad. I also have two simplicams that also do not notify me, although they do record.SimpliSafe sent me 3 replacement doorbell cameras with no success. The scenario was always the same. My router was within 8 feet of the doorbell camera install location, however, even with the doorbell lying right next to the router the behavior was the same. The initial attempt to connect the doorbell to my network was successful. Removing simplisafe doorbell, Step 4: Install new mounting plate. After removing the old mounting plate, you can replace it with your Simplisafe Smart Lock. Simply align the new mounting plate with the door's holes and screw it in place. In most cases, you will utilise the same screws that were used to secure the old mounting plate., Do you want to learn how to install SimpliSafe video doorbell in your home? Watch this video to see the step-by-step guide and tips from a professional installer. You will also see how the ..., I was having trouble with my doorbell cam . The battery wasn't charging and I kept losing connections. I also had a third problem that I didn't realize, the button on the phone stuck. Simplisafe insisted it was an internet problem. Long story short. I threw away the simplisafe doorbell and bought a nest doorbell., Any questions about the Original SimpliSafe system. Read More. Recent Activity Ask the Community. Community-Category-Topic-Conversations (3367) Doorbell camera constantly sends motion alerts ... Replies. 6233. Views. video doorbell not sensing motion ..., Our engineers are working on resolving a rare issue where the Video Doorbell Pro cannot connect to Wi-Fi networks with either of those characters are in the password. If you do have a semicolon or backslash in yours, I would recommend adjusting the password to remove those characters., Checking the pins Between the Mounting Plate and Video Doorbell Pro: First, cut power to the breaker for your doorbell, to ensure no power is going to it. Remove the Video Doorbell Pro faceplate by using releasing the security screw on the bottom of it with its included screwdriver. Ensure that the mounting plate isn’t too tight, or bending. , [This review was collected as part of a promotion.] SimpliSafe Pro Wi-Fi Video Doorbell is a decent video doorbell camera. The installation was quite easy. After removing the old doorbell, you have to screw the mounting bracket to the wall with the wires coming through the center of the new doorbell., Step 2: Delete the Doorbell from the SimpliSafe app. Open the SimpliSafe app and click on the 'Devices' tab. Locate the Doorbell and press and hold it until the 'Delete Device' option appears. Select 'Delete Device' to remove the Doorbell from your SimpliSafe account. Step 3: Reset the Doorbell. Once you've removed the Doorbell ..., Standout Features & Tech. Priced at $169, we were plenty impressed with the performance of the SimpliSafe Video Doorbell Pro. It added an extra layer of protection to our entryway, with standard features like night vision, two-way talk, 1080p HD resolution, and remote smartphone controls., Firstly, you need to remove the SimpliSafe video doorbell from its mounting plate in your house. After that, bring your video doorbell to a flat desk and connect a charger to it. …, Apr 26, 2023 · Unplug the base station. Remove the battery cover on the bottom of the device using a Phillips-head screwdriver. Remove one battery for at least 10–15 seconds before putting it back in. Put the battery cover back on. Plug the base station in and wait a minute or two for a new connection. Arm your system to test that it works properly. , So, I just installed my SimpliSafe doorbell camera after about 2-3 hours total. I was having a hard time with the flashing yellow as well. My problem started because I couldn't get the QR code to scan from my phone during install so when I called the rep told me to use a website qifi.org to create my own qr reader from my tablet so the screen was …, Ersazi Simplisafe Doorbell Smart Wireless Remote Video Doorbell Intelligent Visual Doorbell Home Intercom Hd Night Vision Wifi Rechargeable Security Door Doorbell On Clearance Black. Clearance. Add. Now $14.51. current price Now $14.51. $18.14. Was $18.14 +$2.99 shipping., SimpliSafe recently announced the release of it’s new Fast Protect monitoring program. It costs $29.99 per month, and allows the company’s security experts to monitor …, Before installing your Simplisafe Video Doorbell Pro, it's important to prepare the door area to ensure a secure and proper installation. This step involves assessing the doorbell's location, removing the existing doorbell, and ensuring a clean and stable mounting surface. Start by identifying the ideal location for your doorbell., This is an instructional video on how to install the simplisafe video doorbell, I hope you find it helpful and thanks for watching!, Stripped Security Screw. Needed to reset the doorbell, and to do that one must push the button on the back, difficult to do if the security screw (that uses the small …, Compatible - Fits multiple models of video doorbell. All Arlo Video Doorbell Models, All Eufy Video Doorbell models, and all Nest video doorbell models. The two inch knurled handle allows for great grip while removing the doorbell. Fits both the slot on the Nest Battery Doorbell and the hole on the Nest Wired Doorbell., Open the SimpliSafe® Mobile App on your phone or tablet. Select My System from the bottom navigation bar. Choose Device Settings. Then tap the sensor you wish to customize. Choose Off, Home, or Away from under 'Alarm Mode' Next, choose 'Secret Alert' and then 'OK', So, I just installed my SimpliSafe doorbell camera after about 2-3 hours total. I was having a hard time with the flashing yellow as well. My problem started because I couldn't get the QR code to scan from my phone during install so when I called the rep told me to use a website qifi.org to create my own qr reader from my tablet so the screen was larger., Now the doorbell. The big problem is if it loses connection, most of the time, it will not reconnect without resetting. The light stays on like the camera is being viewed & it is basically locked up. I even set up a 2.4 Mhz only guest network with just the doorbell on it., The Video Doorbell Pro integrates seamlessly with your SimpliSafe® system, allowing you to see visitors and interact with them through its live streaming and two-way audio features, without needing to be home. If you are subscribed to either our Self Monitoring with Camera Recordings, Outdoor Monito, When changing the backup batteries in your SimpliSafe system it's important to make sure that you are using four rechargeable NiMH batteries. If other types of batteries are used, it could cause harm to your system. If you are using the correct type of batteries and have given them plenty of time to charge up with the base station plugged in ..., The SimpliSafe Pro Wi-Fi Video Doorbell alerts you when someone's at the door, even if they don't ring the bell. Boasting a super wide field of view, this video doorbell ensures that you'll be able to see everything happening at your doorway in the bright light of day or dark of night—in perfectly crisp 1080p HD., Open the SimpliSafe Home Security App on your mobile device—tablet or smartphone—and tap on the "Cameras" option. Go to the gear icon on the top right corner of your specific doorbell model, which should take you to its settings. On the menu of "Camera Settings", select the video doorbell you wish to reset then select "Remove ..., Watch Now. SimpliSafe's popular install-it-yourself security system is getting a new key component today: The SimpliSafe Video Doorbell Pro. Available online and at Best Buy for $169, the new ..., Remove. More Buying Choices $134.29 (2 used & new offers) SimpliSafe. Wireless Outdoor Security Camera,1080p, Motion only. 4.3 out of 5 stars. 1,788. ... Certified Doorbell Adapter Compatible with Simplisafe, Nest Doorbell and Smart Thermostats. 4.2 out of 5 stars. 182. 100+ bought in past month., Great working doorbell cam with just the right features. A lot of people seem to have problems with the Simplisafe doorbell. It does take some effort to get all doorbell cams working. With this one, make sure you have a mechanical doorbell. If you replace an electronic one, be sure to remove the diodes from the doorbell buttons., visit www.simplisafe.com or call 1-888-95-SIMPLI (957-4675) for additional assistance 11 Install your Carbon Monoxide Detector • Remove the battery activation strip. • Install the CO detector near your bedrooms and any other sleeping areas. • Separate the mounting bracket from the back of the CO detector by rotating it counter clockwise., Allen/Other Key Size for Doorbell?? I have an issue with my SimpliSafe doorbell and have to remove it. I recall a "headless" securing screw at the bottom of the unit, however, I don't recall it is is a star drive or an allen key/hex. Can someone tell me what type and what key is used? I no longer have the original key that came in the box for ..., Next, tap on "doorbell camera.". The app will ask you to name the property where you're placing the doorbell camera ("Ye Olde Castle" or whatever you want). Then it'll ask you to choose a Wi-Fi network. Pro Tip: The SimpliSafe doorbell camera only works on 2.4 GHz networks, not 5 GHz networks., Next, tap on “doorbell camera.”. The app will ask you to name the property where you’re placing the doorbell camera (“Ye Olde Castle” or whatever you want). Then it’ll ask you to choose a Wi-Fi network. Pro Tip: The SimpliSafe doorbell camera only works on 2.4 GHz networks, not 5 GHz networks., 3. I've hard reset the doorbell camera twice by pressing the button, going through setup, removing and re-adding the camera. The old SS doorbell camera didn't exhibit any issue, only the replacement unit, again, mounted in the exact same bracket.